The Virtual Chat Assistant is responsible for providing real-time customer support through online chat platforms. This role focuses on assisting customers with inquiries, troubleshooting, and product or service information — all through text-based communication. The ideal candidate is detail-oriented, responsive, and able to maintain a friendly and professional tone in all interactions.
Engage with customers via live chat to answer questions and resolve issues promptly.
Provide product or service information and assist with orders, payments, or troubleshooting.
Escalate complex inquiries to appropriate departments when necessary.
Keep accurate records of all customer interactions in the CRM system.
Maintain a courteous and professional attitude while handling multiple chat conversations.
Meet performance goals including response time, accuracy, and customer satisfaction.
Stay updated on company products, policies, and updates to ensure accurate communication.
Excellent written communication and typing skills (40+ WPM preferred).
Strong multitasking and problem-solving abilities.
Ability to stay calm and efficient under pressure.
Familiarity with chat support software (e.g., Zendesk Chat, Intercom, LiveChat, Tidio, Crisp).
Basic computer and internet literacy.
High school diploma or equivalent; customer service experience preferred.
Experience in remote customer service or virtual assistant roles.
Knowledge of CRM systems and online support tools.
Flexibility to work different shifts, including evenings or weekends if needed.
...Job Profile Summary: The Security Manager administers and leads an operational risk-based security/aviation and regulatory program... ...Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services E-Verify program...
...Calling all School Counselors!! Richard Milburn Academy seeks a School Counselor (9-12). Excellent Benefit Package!! Interested applicants should submit their resume and an employment application. Please contact Mr. Sands with questions at (***) ***-****. Job Purpose...
...Philo Ventures is seeking a talented, detail-obsessed Graphic Designer to lead the visual development of our digital and print marketing... ...deal books, quarterly/annual reports, and real estate proposal packages. Produce print materials such as signage, event branding,...
Library Assistant I PT Location Lawrenceville, GA : Purpose: This position is responsible for performing routine, supportive duties and customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Sorts and processes Library materials, including receiving, processing...
We are currently contractingCourier drivers for our Savannah Hub. We are lookingfor the following vehicle types: Sprinter vans, cargo vans, and SUV's. This is a 1099 position with weekly settlements. Work Hours Available:Will be discussed with Operation Manager once...