Job Description

Description
Distribution is our expertise, but people are our focus. At Pet Food Experts, we invest in the relationships that build businesses, support people and grow our industry. With a thoughtful approach to creating deep, long-lasting value, we put people at the center of everything we do. Because we know that when we do right by people, we ultimately do right by pets!
Position Summary
If you enjoy routine and familiarity in your day with a consistent work pace and strong attention to detail, this is the role for you. The ideal person for this role will produce high quality, precise work using established processes and procedures. The Customer Order Processing Representative will be responsible for accurately processing orders, discrepancy credits, and interacting with business partners in a professional manner where the focus is on expedient and accurate completion of tasks.
Schedule : Monday-Wednesday, 8:30AM - 3:00PM
Summary Of Essential Functions
Quickly, efficiently, and accurately process orders and delivery discrepancies for retailers, vendors,
and sales team
Keep all account notes up to date as related to order processing
Communicate any item catalog updates in a timely manner to ensure accurate orders and optimal fill
rates
Facilitate the resolution of any reported discrepancies
Research and resolve discrepancies by working with internal and external stakeholders
Create, process, and close RGA’s (Return Goods Authorization) and Invoice credits
Share recalled product information as needed with retailers
Maximize positive relationships through a shared commitment to provide a world class customer
Knowledge, Skills, And Abilities Required
Superior data entry focus with the ability to understand varied situations, respond appropriately, and problem solve in a dynamic environment
Strong initiative and self-direction with a commitment to results
High School Education or equivalent required, college degree a plus
Prior Call center experience, a plus
Prior experience with a CRM platform a plus
Prior industry product knowledge, a plus
Benefits And Perks
Paid Holidays
Paid Time Off
Paid parental leave
Pet perks product discounts
Pet Food Experts is an equal opportunity employer. Pet Food Experts does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or unfavorable discharge from military service.
All offers of employment are contingent upon passing a required criminal background check.
Salary Description
$20 per hour

Job Tags

Hourly pay, Part time,

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