Important Notice for Applicants:
At Bixal, we want to ensure a transparent and secure application process for all candidates. Official communication will come from an email address ending in @bixal.com or from talent@bixal.com. Messages from other sources may be fraudulent, and you should exercise care to avoid any links or attachments included.
Bixal is a consulting company headquartered in Fairfax, VA, working alongside governments and organizations to help them deliver better services and experiences to the communities they serve. Using evidence-based knowledge and technology, Bixal empowers clients to deliver on their missions more effectively by fostering a culture of learning and continuous improvement.
Our values:
About the role:
Bixal is looking for a creative and strategic User Researcher/Service Designer to help shape a large-scale digital appointment scheduling platform for the federal government. This effort will replace outdated systems with a unified, secure, and accessible solution that makes life easier for the public and government staff alike—covering services like document processing, consular support, and emergency scheduling.
In this role, you’ll partner with product managers, designers, engineers, and other stakeholders to lead user research, translate insights into clear requirements, and design intuitive user experiences that align with project goals.
Candidates should be prepared to present a portfolio of work demonstrating your knowledge, skills, and experience demonstrating the requirements listed in the Qualifications section below.
This is a full-time position contingent on contract award by our client, with a defined performance period of one year with two one-year option periods. This role offers you a unique opportunity to make a meaningful impact on a project that aligns with Bixal’s mission of delivering innovative, human-centered solutions. While the role has a fixed duration, we are committed to transparency and collaboration, keeping you informed about contract updates and new opportunities. At Bixal, we support your professional journey, ensuring your experience reflects our inclusive, purpose-driven culture and prepares you for future success.
The salary for this role is $100,000-110,000. We make compensation decisions thoughtfully, considering your experience, the skills you bring, and our commitment to internal equity. Fairness and transparency are core to how we operate.
Responsibilities:
Qualifications:
Nice to Have Skills and Experience:
How We Support Our Team:
Our company is committed to providing equal employment opportunities for all individuals and complies with all applicable federal, state, and local anti-discrimination laws. Employment decisions are based on merit, qualifications, and business needs.
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