Job Description

Key Responsibilities: Client Support & Coordination Answer and triage incoming calls, directing them to the appropriate team member Welcome and intake clients and visitors at the front desk Distribute and ensure completion of admissions paperwork Handle crisis inquiries by redirecting to appropriate clinical staff Process admissions, discharges, and transitions in MS4 for PHP/IOP programs Verify insurance benefits and coordinate authorizations with staff Set up and maintain payment plans; collect and post payments Track daily cash collections and submit daily attendance logs to leadership Upload paperwork and charge sheets into MS4 and IDS portals Make follow-up calls on declined payments and manage collection efforts Administrative & Office Operations Coordinate closely with Skywood Inpatient PARs for accurate admissions documentation Handle incoming mail and distribute accordingly Manage accounts payable: process vendor invoices, confirm POs with the Corporate Business Office (CBO), and resolve issues using UHS financial systems Maintain inventory of office supplies and place orders as needed Assist with insurance appeals and support monthly charge reporting, including nights, weekends, and holidays as required Perform other administrative tasks and special projects as assigned Qualifications: High school diploma or GED required; Bachelor’s degree in a related field preferred 2+ years of experience in insurance verification and/or medical billing 3–5 years of administrative or supervisory experience preferred Skills & Competencies: Strong written and verbal communication skills High level of professionalism, diplomacy, and discretion Knowledge of behavioral health or substance use treatment preferred Proficiency in Microsoft Office (Word, Excel, PowerPoint) Excellent organizational and multitasking abilities

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