EKPC is a leading cooperative dedicated to providing reliable, affordable, and sustainable energy solutions to the East Kentucky region. As a community-focused organization, we value innovation, excellence, and commitment to service in delivering power to our members. Job Overview: As a Live Chat Operator at EKPC, you will be a vital part of our customer engagement team, ensuring prompt and effective communication with our members. Your primary responsibilities include: Real-Time Member Interaction: Engage with members via live chat to address inquiries, provide information, and offer support on a wide range of topics related to our services. Technical Assistance: Provide immediate assistance for technical issues, guiding members through troubleshooting steps and ensuring a positive resolution. Information Delivery: Deliver accurate and up-to-date information regarding EKPC's services, programs, and energy-related initiatives. Problem Resolution: Efficiently resolve member issues within the live chat platform, escalating as needed, and ensuring seamless communication handovers if required. Documentation: Maintain detailed and accurate records of member interactions and resolutions within the live chat system. Member Education: Educate members on energy-saving practices, billing processes, and available resources through the live chat platform. Collaboration: Collaborate with cross-functional teams to continuously improve live chat processes, enhance member experience, and contribute to a positive work environment. Requirements: High school diploma or equivalent; additional education is a plus. Proven experience as a live chat operator or in a customer service role. Excellent written communication skills with the ability to convey technical information clearly. Familiarity with live chat systems and proficiency in multitasking during real-time interactions. Strong problem-solving skills and ability to adapt to a fast-paced environment. Commitment to delivering exceptional customer service. Join EKPC and become a key player in providing immediate and effective support to our members. Apply your communication skills and dedication to customer satisfaction in contributing to the energy solutions of East Kentucky.
...AB Staffing is looking for experienced Special Education Teachers for the upcoming 25/26 school year in Anchorage, AK. Pay: ~$1,875.00 - $2,550.00/week DOE. ~ Local and travel packages available to those who qualify. Requirements: Bachelors Degree in...
Fraud Prevention Analyst Location Hybrid work in Wilmington, MA : The Fraud Prevention Analyst will assist the internal audit department in identifying, investigating, and preventing incidents of noncompliance or fraud within the organization. The role will assist in the...
...Got 2 Have It! is looking for a dependable and detail-oriented Data Entry Clerk to assist with accurately entering, maintaining, and... ...clerical, or administrative experience preferred Strong typing skills with a high level of accuracy Proficiency in Microsoft...
...salary rate of $6,974.00 under Pay Scales Section 5. The Investigator conducts extensive and complex investigations; initiates enforcement... ...Special Requirements The position(s) require(s) a Background Investigation be cleared prior to being hired. The position...
...Summary of Position: An effective Sign Language Interpreter plays an integral role in the successful implementation of After School Matters programs. The Sign Language Interpreter is responsible for facilitating communication in order to allow deaf & hard of hearing...