Job Description

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Melinda Instal is seeking a dedicated Live Chat & Email Support Agent to join our team in the Construction industry. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients through live chat and email communication channels.

Responsibilities:

• Respond to customer inquiries and provide assistance via live chat and email.
  
• Resolve customer issues and complaints in a timely and professional manner.
  
• Escalate complex problems to the appropriate department for resolution.
  
• Maintain accurate records of customer interactions and transactions.
  
• Collaborate with team members to improve overall customer satisfaction.
  

Requirements:

• Excellent written communication skills.
  
• Strong problem-solving abilities.
  
• Ability to multitask and prioritize tasks effectively.
  
• Previous experience in customer service or a related field is preferred.
  
• Proficiency in using live chat and email support software.
  

Qualifications:

• High school diploma or equivalent.
  
• 1+ years of experience in customer support.
  
• Knowledge of the Construction industry is a plus.
  

Benefits:

• Competitive salary and benefits package.
  
• Opportunity for growth and advancement within the company.
  
• Positive and inclusive work environment.
  

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