Job Description

Warby Parker

Licensed Optical Keyholder

Job Status:Full-Time

Warby Parker is searching for a Licensed Optical Supervisor to join our growing team of in-house optical professionals. (At other brands, you might see similar roles called Optical Keyholder.) In this role, you’ll rely on your optical prowess, friendly demeanor, and product expertise to create incredible customer experiences. Whether you’re helping longtime Warby Parker fans or first-time wearers, you’ll leave them excited and confident about our glasses. (Our frames are really special, after all. Take a peek athow our glasses are made.) Acting as a key-holder to the store, you’ll help open and close up shop as well as maintain internal operations. As a leader of the team, you’ll foster an upbeat and productive work environment for the opticians and retail advisors. Our ideal candidate is an energetic self-starter and a lifelong learner who’s eager to help Warby Parker grow. Sound like your cup of tea? Read on!

What you’ll do:

Optical duties

Work directly with customers to help meet all of their eyewear needs

Take and record measurements, adjust and fit eyewear, and execute these details with flawless accuracy

Check that our finished eyewear meets our optical standards, as well as customer requirements and requests

Use your expertise to explain prescription terminology and product offerings to customers

Leadership responsibilities

Set your store up for success each day by ensuring that all operational, service, and staff zoning procedures are executed to Warby Parker standards

Drive the store vision and sales by providing above-and-beyond service on the floor and acting as the main contact for customer and operational questions

Work with store management to lead and mentor the Optical team, including participants of our Optician Apprentice Program, and exemplify what great service looks like

Help maintain general store systems, inventory databases, and business operations

Foster and support a productive, positive employee culture in your store

Who you are:

A licensed dispensing optician in states that require a license (or an ABO-certified optician in non-licensing states) with 2+ years of experience, including supervisor responsibilities

Passionate about the eyewear and retail industries

A clear, effective, and professional communicator—you can break down technical terms for customers to easily understand

Dedicated to going above-and-beyond to make customers (and your teammates!) happy

An energetic, positive team player who’s able to adapt in a fast-paced, ever-changing work environment

Not on the Office of Inspector General’s List of Excluded Individuals/Entities (LEIE)

Some benefits of working at Warby Parker for full-time employees:

Health, vision, and dental insurance

Life and AD&D Insurance

Paid time off

Paid Holidays

Retirement savings plan with a company match

Parental leave (non-birthing parents included)

Short-term disability

Employee Assistance Program (EAP)

Bereavement Leave

Optical Education Reimbursement

Snack Pantry

And more (just ask!)

Warby Parker is proud to be an equal opportunity employer. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, military status, or any other applicable legally protected characteristic.

About Us:

Warby Parker was founded with a mission: to inspire and impact the world with vision, purpose, and style.

We’re constantly asking ourselves how we can do more and make a greater impact, and that starts by reimagining everything that a company and industry can be. We want to demonstrate that a business can scale while doing good in the world, without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.

Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything you need for happier eyes at a price that leaves you with money in your pocket, from designer-quality glasses and contacts to eye exams and vision tests, and you can meet us online, at our stores, or even in your home. Wherever and whenever you need it, we’re there to make exceptional vision care simple and accessible. (Delightful, too.)

Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program.

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