Job Description

At your local Chick-fil-A Firestone, the Kitchen Director role is more than just a job; it's an opportunity to learn, serve, and impact lives! In addition to curating exceptional dining experiences for our valued guests, Chick-fil-A Team Leaders have the opportunity to enhance their professional skills and help develop future leaders in a fun, accepting, and supportive environment. The Kitchen Director is an Ambassador of the Chick-fil-A Firestone Brand, inspires the team to operate with excellence and accountability, consistently challenges the process to improve restaurant systems and processes, and encourages the hearts of our guests and team daily. The Kitchen Director has an authentic passion for developing people and serving others, demonstrates strong character, and is committed to creating a culture of food safety and accountability in the kitchen.

Chick-fil-A is one of the fastest growing Quick-Service Restaurant Brands in the country and has been recognized by Forbes Magazine for Best Customer Service (2025) and America's Dream Employers (2025), among several other categories! Since 1973, Chick-fil-A has awarded $191 million in Team Member scholarships, with $26 million awarded to 14,000+ recipients in 2024. Through the Shared Table Program, our organization has also donated 35 million+ meals to fight food insecurity since 2012.

Chick-fil-A Firestone is a new restaurant that opened in October 2025. Joining the CFA Firestone Team is an incredible opportunity for individuals looking to build their careers in partnership with a dynamic and caring organization. We are committed to building a culture characterized by genuine and trusted relationships, professional development, operational excellence, and fun! Leadership opportunities are available to Team Members seeking to grow their influence and take on additional responsibilities within the business. Come work with us!

Position Type:

• Full-time

Our Benefits Include:

• A fun, engaging work environment where you can positively influence others and the community!
• Flexible schedule (and closed on Sundays!)
• Competitive pay
• Health, Dental, and Vision Insurance for eligible Team Members
• Team Member Meals & Merchandise Discounts
• Intentional Learning & Development program to help you reach your professional goals
• Scholarship opportunities

Kitchen Director Responsibilities:

• Model the company's Purpose, Vision and Values 100% of the time; engage and inspire Team Members to do the same
• Lead and achieve performance goals in the areas of Customer Satisfaction, Team Member Engagement, Store Sales & Profitability, Food Cost, and Food Safety
• Partner with the General Manager to consistently deliver exceptional Food Safety Scores
• Hire, onboard, train, and execute performance management system with all Kitchen Team Members
• Develop and deliver professional development plans for Kitchen Team Leaders
• Effective schedule writing - balancing operational and team member needs with articulated labor and productivity targets
• Open and close the restaurant as Team Leader when needed
• Serve the Team and restaurant guests operationally (on shift) during peak hours
• Oversee the execution of social, promotional, and calibration training calendar events and ensures communication of these events to every Kitchen Member
• Oversee truck orders, inventory management systems, product transfers and credits
• Participate in the End of Month inventory and closeout processes
• Engage in proactive, thorough, and encouraging communication with ALL Team Members regarding food quality, customer experience, and any relevant operational factors in real time.
• Communicate accurate and timely knowledge of important information related to all areas of the restaurant to the Kitchen Team
• Prepare, facilitate, and participate in scheduled meetings as required.

Qualifications and Requirements:

• Consistency and reliability
• A cheerful, positive attitude and commitment to personal excellence
• Demonstrated ability to cultivate a healthy workplace culture and strong team environment within the business
• A passion for serving, helping, leading and developing others
• The ability to engage in strategy development, assessment and implementation efforts
• Demonstrated ability to provide supportive behavioral and performance coaching in real time and complete timely, effective performance documentation
• Strong interpersonal, communication and conflict resolution skills
• Attention to detail and the ability to effectively multi-task
• A strong sense of urgency and responsiveness
• A commitment to providing superior customer service and facilitating impactful guest recovery efforts
• The ability to work in a team environment with shared ownership and responsibility
• The ability to work a full-time, variable schedule according to the needs of the business; must be available to open and/or close when needed
• The ability to stand, walk, and work outdoors for extended periods of time
• The ability to lift and carry up to 50bs on a regular basis
• Active ServSafe Manager Certification
• Prior experience as a Chick-fil-A Kitchen team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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