Job Description

Role: IT Helpdesk Techician

Location:Moncton NB

Job Summary
We are seeking a dedicated Helpdesk Technician to provide technical support and resolve IT-related issues for our organization. The ideal candidate will assist users with hardware, software, and network problems, ensuring smooth and efficient operation of IT systems across multiple platforms including Windows, macOS, and Linux. This role offers an opportunity to work in a dynamic environment, supporting a variety of operating systems and network configurations, while delivering exceptional customer service.

Duties

• Provide technical support via phone, email, and remote tools for end-users experiencing hardware or software issues.
• Troubleshoot desktop support problems related to operating systems such as Windows, macOS, and Linux.
• Assist with computer hardware repairs and upgrades, including peripherals and network equipment.
• Resolve software troubleshooting issues involving Microsoft Office applications and other enterprise software.
• Manage and resolve service requests using ServiceNow, Jira, BMC Remedy, or similar ticketing systems.
• Configure and troubleshoot network connectivity issues including LAN, VPN, and firewall settings.
• Support computer networking tasks such as configuring routers, switches, and firewalls to ensure secure connections.
• Maintain documentation of support activities and solutions for future reference.
• Collaborate with team members to escalate complex issues when necessary and ensure timely resolution.
• Communicate effectively with end-users to provide clear instructions and updates on issue status.

Skills

• Strong knowledge of operating systems including Windows, macOS, and Linux.
• Experience with computer networking concepts such as LAN setup, VPN configuration, and firewall management.
• Familiarity with IT support tools like ServiceNow, Jira, BMC Remedy for ticket tracking and incident management.
• Proficiency in troubleshooting software issues within Microsoft Office Suite and other common enterprise applications.
• Ability to diagnose hardware problems related to desktops, laptops, printers, and peripherals.
• Knowledge of network security protocols including firewall configuration and VPN setup.
• Excellent communication skills to effectively assist end-users with varying levels of technical expertise.
• Experience providing help desk or desktop support in a fast-paced environment is preferred. This position is ideal for candidates passionate about technology support who thrive in customer service roles while maintaining technical expertise across multiple platforms and networking environments.

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