Job Description

IT Help Desk Technician Level III - Faith-Based Nonprofit

Location: Pompano Beach, FL (On-site)

Type: 6-Month Contract (temp to hire)

Compensation: Up to $26.4/hour DOE

Overview of the Role

Join a faith-based international nonprofit dedicated to serving the poorest of the poor. As an IT Help Desk Technician Level III, you'll provide advanced technical support to remote and on-site staff, ensuring seamless technology operations for a mission-driven organization. This role combines technical expertise with faith leadership, including facilitating daily devotionals via Zoom.

Key Responsibilities

• Investigate, diagnose, and resolve Tier 2 and Tier 3 hardware, software, and networking issues for on-site and remote users
• Configure and deploy IT resources including desktops, laptops, printers, plotters, and mobile devices
• Assist with installation of business-line software and related services
• Manage Windows Server (2016/2019) and desktop operating systems (Windows 10/11)
• Work with Microsoft Active Directory, Microsoft Entra ID, and Microsoft 365 administration
• Monitor and respond to requests through IT helpdesk ticketing system
• Facilitate daily devotionals via Zoom room
• Create step-by-step training materials with screenshots for staff
• Engineer and implement system solutions using appropriate technologies
• Maintain and enforce departmental policies and procedures

Required Skills & Qualifications

Required Education & Experience:

• Bachelor's degree in Information Technology, Computer Science, or equivalent; OR
• Associate degree in Computer Science with 7 years IT help desk experience; OR
• Associate degree in Information Technology with 5 years' experience
• Minimum 5 years IT Help Desk experience
• Certifications: CompTIA A+, Network+, Security+ required; Microsoft Certifications preferred

Required Technical Skills:

• Strong knowledge of Windows operating systems (Server 2016/2019, Desktop 10/11)
• Thorough understanding of network fundamentals, Active Directory, DHCP, DNS
• Working knowledge of Microsoft 365 administration
• Experience with Microsoft Entra ID (formerly Azure AD)
• Knowledge of anti-virus, malware, and email security technologies
• Hardware/software troubleshooting in secure environments
• Ticketing system experience and documentation skills

Preferred Skills:

• Cisco certifications
• SharePoint and SQL knowledge
• Fortinet Router experience
• Zoom communications expertise
• Spanish language skills highly desirable

Faith-Based Requirements:

• Must be a consistent witness for Jesus Christ
• Maintain a courteous, Christ-like attitude in all interactions
• Ability to lead daily devotionals via Zoom
• Agreement with organization's Christian beliefs and mission

Essential Attributes:

• Excellent time management and task-oriented approach
• Detail-oriented with strong multi-tasking abilities
• Strong verbal, written, and interpersonal communication skills in English
• Ability to work independently and collaboratively
• Physical ability to lift/move up to 30 pounds occasionally

Why Join AP Recruiters & Associates?

• Competitive Compensation: Up to $26/hour based on experience and qualifications
• Mission-Driven Work: Support an organization making a global impact on poverty relief
• Professional Growth: Gain experience in enterprise-level IT support for international operations
• Faith Integration: Combine your technical skills with spiritual leadership opportunities
• Diverse Technology Environment: Work with modern Microsoft cloud technologies and hybrid infrastructure

About Our Client

Our client is an ecumenical Christian nonprofit organization dedicated to serving the poorest of the poor internationally by empowering existing churches and church-based ministries. They operate cost-effectively to help those in need while advancing the Gospel of Jesus Christ. The organization has earned Candid's Platinum Seal of Transparency and is recognized for delivering food, shelter, and hope to vulnerable communities worldwide.

How to Apply

Ready to use your IT expertise for a greater purpose? Submit your resume today!

AP Recruiters is an equal opportunity employer. This position is with a faith-based religious organization that hires based on religious beliefs pursuant to the Civil Rights Act of 1964, Section 702.

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