Job Description

A Day in Your Life at MKS:

As a Service Technician 4, you will serve as a senior technical expert, leading the servicing, repair, and installation of RF products. This role demands extensive experience in diagnosing and resolving complex issues related to RF systems, providing mentorship to junior technicians, and ensuring the highest standards of customer satisfaction and product performance. In this role, you will report to the service department supervisor.

You Will Make an Impact By:

• Expert Technical Support: Lead the diagnosis, troubleshooting, repair, and debugging of advanced RF products, offering guidance to both customers and internal teams.
• Complex Servicing and Repair: Perform intricate in-house servicing and repair of RF products, addressing sophisticated mechanical, hardware, software, and system failures.
• System Optimization: Analyze and implement solutions to enhance customer satisfaction.
• Documentation: Oversee the maintenance of comprehensive records of service activities, including test results, and service reports.
• Mentorship: Provide guidance and training to junior technicians, sharing knowledge and best practices.

Skills You Bring:

• Education: Associate's degree in electronics or a related field from a two-year college, military program, or equivalent work experience.
• Experience: 6+ years of hands-on experience in servicing and repairing RF products or related electronic equipment, with a proven track record of handling complex technical issues.
• Technical Proficiency: Understanding of RF principles, expertise in utilizing RF test equipment, and proficiency in troubleshooting sophisticated electronic systems.
• Software Skills: Proficiency in Microsoft Office Suite; experience with ERP systems such as Oracle is advantageous.
• Communication Skills: Exceptional verbal and written communication abilities, with a strong emphasis on customer service and team collaboration.
• Physical Requirements: Ability to lift up to 50 lbs and work effectively in both office and laboratory environments.
• Shift Availability: Must be able to work C shift, Sunday - Thursday schedule

Preferred Skills: (Optional)

• Extensive experience with RF generator boards and associated test equipment.
• Proven ability to lead and implement 6S and Lean methodologies within a technical service environment.
• Demonstrated leadership skills with a focus on mentoring and developing technical talent.

Physical Demands and Working Conditions:

• Ability to lift up to 50 lbs.

Compensation and Benefits:

Pay Range: $32-36 per hour. This range is a good faith estimate of the expected salary range for this position, based on a wide range of factors including qualifications, experience and training, operational and business needs and other considerations permitted by law. At MKS, it is not typical for an individual to be hired at or near the top of the range for the role.

Bonus: This position is eligible for a discretionary annual bonus, in an amount to be determined by MKS [or as applicable].

Benefits: MKS offers a comprehensive benefits package, including health insurance coverage (medical, dental and vision), 401(k) with company match, life and disability insurance, 11 paid holidays, sick time, 15 paid vacation days, [6 weeks fully paid] parental leave, adoption assistance and tuition reimbursement [and for participation in any stock programs, signing bonus, etc.].

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Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, certain positions require access to controlled goods and technologies subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Applicants for these positions may need to be “U.S. persons.” “U.S. persons” are generally defined as U.S. citizens, noncitizen nationals, lawful permanent residents (or, green card holders), individuals granted asylum, and individuals admitted as refugees.

MKS Inc. and its affiliates and subsidiaries (“MKS”) is an affirmative action and equal opportunity employer: diverse candidates are encouraged to apply. We win as a team and are committed to recruiting and hiring qualified applicants regardless of race, color, national origin, sex (including pregnancy and pregnancy-related conditions), religion, age, ancestry, physical or mental disability or handicap, marital status, membership in the uniformed services, veteran status, sexual orientation, gender identity or expression, genetic information, or any other category protected by applicable law. Hiring decisions are based on merit, qualifications and business needs. We conduct background checks and drug screens, in accordance with applicable law and company policies. MKS is generally only hiring candidates who reside in states where we are registered to do business.

MKS is committed to working with and providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation during the application or interview process due to a disability, please contact us at: accommodationsatMKS@mksinst.com .

If applying for a specific job, please include the requisition number (ex: RXXXX), the title and location of the role

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