Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...Drives continuous improvements adopts and encourages the use of new technologies and skills and supports others through change At Sam's Club, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet...
...communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!The Fraud Investigator I, (FP) is responsible for typical production (ATM, Mobile Deposit, Verafin Alerts, P2P Alerts, BillPay, Fraud Queues, and...
American family seeks enthusiastic candidates that love children to live in and support our growing family. Job includes infant care and Day care for autistic 4 year old. Light house keeping required. Positive mental attitude is a must.
...Farmers Insurance Southern Utah is seeking a driven and entrepreneurial individual to join our team as an Insurance Agency Owner. As an Insurance Agency Owner, you will have the opportunity to build and manage your own insurance agency while receiving support and coaching...
...Workplace Culture Job Description The Front Desk Receptionist performs routine clerical and administrative work in... ...appointments for clients Provide prescribers with both in-person and virtual support. Assist prescribers and other staff to ensure...