Job Description

Summary  

The Assistant Property Manager plays an integral role in the success of our team, our community and creating a place our residents are proud to call home. You will be responsible for providing unparalleled service to our residents by assisting in the coordination and orchestration of day-to-day operations of our multi-family apartment community. This role is the liaison between management, site staff and residents in the absence of the Property Manager.  

Essential Job Functions, Duties, and Responsibilities  

• Assist the Property Manager to ensure the community meets occupancy goals, utilizes marketing strategies to secure prospective residents, creates/maintains follow-up procedures and promote a Community Outreach Program  
• Maintain vendor/contractor communications concerning scheduling, billing, and vendor relations, and process invoices in a timely manner  
• Assist with addressing resident concerns and requests  
• Assist with the payment collection process and ensure that the community is meeting defined delinquency standards  
• Contribute to the cleanliness and curb appeal of the community  
• Prepare and process resident service requests  
• Prepare newsletters, promotional flyers, and assist with the planning of community activities and events  
• Prepare weekly and monthly reports as assigned  
• Interact positively with residents to maintain high levels of resident satisfaction  
• Demonstrate strong professionalism and integrity as a representative of the community  
• Comply with all industry Fair Housing rules and regulations  
• Operate within OSHA (Occupational Safety and Health Act) standards and company safety policies at all times  
• Other duties as assigned by Property Manager  

Required Skills and Qualifications  

• Capable of performing the essential functions of the job, with or without reasonable accommodations  
• Ability to understand and communicate written and verbal directions  
• Regular attendance, reliability and punctuality is necessary to meet the needs of applicants, new and current residents, guests and outside vendors during regularly scheduled hours  
• Ability to work nights and weekends, upon request  
• Must be able to work overtime as needed  
• Required to work on an on-call basis  
• Must be available on the last and first day of the month for turns  
• Outstanding customer services skills  
• Well organized with excellent attention to detail  
• Aptitude to work independently with excellent time management skills  

Education and Experience  

• High School Diploma or GED Equivalent  
• One year of hospitality experience required  
• Fluent in English, verbal and written  
• Proficiency in Microsoft Office Suite  

Tools  

Tools and equipment listed are representative of those typically used; other tools and equipment may be used as needed. Use of cleaning products and equipment such as vacuum cleaners, brooms and mops are required. Additionally, employee may use snow removal equipment such as shovels and/or snow blowers.  

Supervisory Responsibility  

This position has supervisory responsibilities. This position also serves as the main point of contact and Lead while the General Manager is not in the community.  

Physical Demands  

While performing the duties of this job, the employee is regularly required to sit; stoop; kneel; climb stairs; crawl; lift, push or pull objects (up to 50 pounds); talk; and/or hear. The employee is frequently required to walk; stand; use hands, handle, or feel; and reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must have the ability to read, write, and communicate with internal and external customers.  

Platinum Service ® 

Platinum Service ®is characterized by a high level of responsiveness delivered in a flawless, timely and caring way. Employees commit to providing courteous, responsive, and quality service to our residents by following the principles of our Platinum Service® program.  

Fair Housing  

It is the policy of the Community to adhere to the requirements of all federal, state, and local privacy, property and civil rights laws, including Title VIII of the Civil Rights Act, commonly known as the “Fair Housing Act.” The Fair Housing Act establishes federal policy for providing fair housing throughout the United States and is intended to assure equal housing opportunities for all citizens. Consistent with the law, it is the policy and commitment of the Community to ensure that fair and equal housing opportunities are granted to all persons in housing and rental opportunities regardless of race, color, religion, gender, sexual orientation, and marital status, status with regard to public assistances, familial status, national origin, or disability. This will be accomplished through employee awareness of legal requirements, along with ongoing training and instruction. All employees are expected to follow the Community’s policies and the law regarding fair housing.  

Working Conditions  

This position will be required to work more than 40 hours per week, and on any day, including but not limited to weekends and holidays as necessary. While performing the duties of the job, the employee works in indoor and outdoor weather conditions, including inclement weather. The noise level of the environment is usually moderate. This position is subject to callback during emergency conditions (e.g. severe weather, evacuation, post-disaster, etc.).  

Conclusion  

All employees are expected to follow all policies and procedures. These policies and procedures can be found in the employee handbook, department policy and procedure manuals and with your supervisor. This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.  

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